Shipping Policy

Thank you for choosing HOOG. We are committed to delivering our premium goods to our customers across the United States with absolute precision, speed, and complete tracking transparency.

1. Shipping Rates & Destinations

We provide 100% Free Standard Shipping on all orders shipped to addresses within the continental United States, Alaska, and Hawaii. There are no minimum order thresholds, no hidden geographical surcharges, and no membership requirements. The shipping cost is always $0.00.

2. Critical Timeline Definitions (Handling & Transit)

To ensure absolute clarity and prevent any misunderstandings, our logistical timelines are strictly divided into Order Handling/Processing Time and Order Transit/Delivery Time:

Logistical Stage

Duration Window

Operational Details

Order Handling Time

1 - 3 Business Days

Applies to orders placed Monday through Friday. Includes payment authentication, quality control inspection, protective packing, and handover to the domestic carrier.

Transit Time (Delivery)

7 - 13 Business Days

The actual duration the package is in transit with the shipping carrier until it arrives at your designated United States delivery address.

Total Estimated Delivery

8 - 16 Business Days

The total combined operational window from the moment your order confirmation is generated until arrival.

3. Order Cut-Off Time

Our daily order cutoff time is 5:00 PM (EST) / Eastern Standard Time, Monday through Friday. Orders placed after 5:00 PM EST on Friday, or at any time during Saturday and Sunday, will enter our processing sequence on the next immediate business day (Monday morning).

4. Real-Time Shipment Tracking

Within 24 hours of your package being handed over to the shipping carrier, an automated confirmation email containing your unique tracking number and an active carrier tracking link will be dispatched to your registered email address (support@hoog.shop). You can monitor your shipment via major domestic carriers (USPS, FedEx, or UPS).

5. Addressing Errors and Modifications

It is the customer's legal responsibility to ensure the shipping address entered at checkout is completely accurate and includes all relevant unit, suite, or apartment numbers. If you detect an error, you must notify us immediately at support@hoog.shop. Once an item has been transferred to the shipping carrier, we are legally unable to alter the destination, and the customer assumes liability for non-delivery.