Contact information
At HOOG, customer service excellence is a foundational value. We offer multiple direct communication channels to ensure our customers receive prompt, helpful, and transparent support. We guarantee a human response to all inquiries within 24 business hours.
Store Name: HOOG
Legal Corporate Owner: BREAD FINANCE PTY LTD (ACN: 698 130 040)
Customer Support Email: support@hoog.shop
Compliance Telephone Hotline: +61(485)991153
Physical Corporate Headquarters: 60 Ida St, Sans Souci, NSW, 2219, Australia
Target Operational Market: United States (USD)
Customer Support Hours of Operation
Our dedicated internal support agents operate during the following standardized hours to assist with order tracking, return labels, and product inquiries:
- Monday through Friday: 9:00 AM – 6:00 PM (EST / Eastern Standard Time)
- Saturday and Sunday: Closed (Inquiries submitted over weekends will be addressed with high priority on Monday morning).
For urgent questions regarding existing orders, please remember to include your order number within the subject line of your email to support@hoog.shop.